Deshu creation

Refund and Returns Policy

Introduction

At Deshu Creation, we strive to ensure that our clients are completely satisfied with our services. If you are not satisfied with the service provided, you may be eligible for a refund or adjustment as outlined in this policy.

Refund Policy

Eligibility for Refund

  1. Service Not Delivered: If the service you ordered is not delivered within the agreed timeframe, you are eligible for a full refund.
  2. Service Not as Described: If the service delivered does not match the description provided at the time of purchase, you are eligible for a refund or adjustment.
  3. Technical Issues: If there are significant technical issues with the website or service provided, and these issues cannot be resolved within a reasonable timeframe, you are eligible for a refund.

Conditions for Refund

  • Requests for refunds must be made within 30 days of the service delivery.
  • Refunds will be processed within 14 business days of the approval of your refund request.
  • Refunds will be issued using the same method of payment as the original transaction unless otherwise agreed.

Non-Refundable Services

Certain services may not be eligible for a refund, including but not limited to:

  • Customized services where significant time and resources have already been invested.
  • Services where the client has approved the final delivery.
  • Any third-party costs incurred during the service provision.

Return Policy

As Deshu Creation provides digital and intangible services, the concept of returns does not apply in the traditional sense. However, we are committed to resolving any issues you may have with our services.

Resolution Process

  1. Contact Us: If you are dissatisfied with the service provided, please contact us at [deshu.creation@gmail.com] within 30 days of service delivery.
  2. Review: Our team will review your concern and work with you to find a satisfactory resolution.
  3. Adjustment or Correction: If applicable, we will make the necessary adjustments or corrections to the service provided.

How to Request a Refund or Return

To request a refund or resolve an issue with our services, please follow these steps:

Review and Response: Our team will review your request and respond within 5 business days.

Contact Us: Email us at deshu.creation@gmail.com or call us at [9404942404] with your order details and the reason for your request.

Provide Documentation: If applicable, provide any documentation or evidence supporting your request.